I purchased the BenchPro2000 vice at the Perth Wood Show several years ago (at my wife's instigation: the demo was so good that she thought it was a tool I just HAD to have).
It was one of my most useful purchases: so versatile, and portable, that I've ended up using instead of a standard wood/bench vice. That is, until a month ago, when I managed to break one of the jaws, doing something that the vice was not designed to do (bending metal tubing).
On contacting your office, I was very pleasantly surprised at the level of courtesy and service: a replacement jaw was immediately shipped to me, free of charge, even for the postage. This is service above and beyond that normally provided by tool suppliers, and I commend you for it.
I have no hesitation to recommend the BenchPro2000, and your company, to other wood-workers and handypersons, it's a good investment and gives them virtually another pair of hands.
Rating: [5 of 5 Stars!]